We’re building tomorrow’s bank together
Help us build the bank of tomorrow
In every story there are characters that people warm to. What do they have above all else? Well, we think they have charming, charismatic personalities. And at Barclays, they’re valued members of the friendly teams who work in our Contact Centres, creating relationships with our customers and building trust through to their outstanding knowledge and professionalism. Does that sound like you? If so, then you’ll be the perfect fit for Barclays.
Our Liverpool Contact Centre is a vibrant and dynamic place to work. We’re located near the heart of the city and easily accessible by public transport, with several bus links and Wavertree train station within walking distance. There’s also free 24-hour secure parking nearby.
Currently the centre is home to Telephony (inbound and outbound), Lending Specialist, Customer Relations and Barclays Direct Investment & Protection teams. We have a strong emphasis on giving back to our local community and organise regular charity and social events in support of numerous good causes.
A personal banker visits once a week to help Barclays employees ensure their financial wellbeing. We also have excellent onsite facilities, including a staff restaurant, a latte lounge and decked garden areas that are perfect for the summer months.
When you join our team as a Customer Service Advisor, the most important thing will be to understand the needs of our customers, putting yourself in their shoes, helping them find their way and creating an extraordinary experience. You’ll be a natural at getting to the bottom of any and every customer query to help solve their problems in the best way you can.
Helping our customers apply for products, loans and services from start to finish, you’ll be a valued ambassador for our brand. As a people person through and through, we’re confident you’ll hit the ground running but to give you all the support you need we’ll provide ongoing training, plus look to continuously develop your skills and maximise your potential.
What’s more, as someone who will get to know our customers better than anyone, we’ll look to you to give us the ideas and insight that could improve the experience of banking and help our business.
We’re looking for sociable people who can connect with and talk to anyone. We want people who have warmth and spark and take pride in helping make other’s lives just a bit better every day.
As a Senior Service Advisor you’ll bring a new layer of understanding to our team. Your natural ability to get to the heart of the most challenging enquiries will delight both our customers and your colleagues, making us the ‘Go-To’ bank for everyone.
Whether it’s buying that first car, wedding ring or first property, you’ll be there to support every decision and make sure they know that you’re there for them.
You’ll know better than anyone how to build trust with our customers and you’ll be the one that knows how to help them achieve their ambitions. Because you’ll connect with them and be there for them through thick and thin, you’ll be more than just the voice of Barclays. You’ll be the heart.
As a Senior Customer Service Advisor at Barclays, you’ll be able to talk to a range of different people to help each one find the right products and services to make their day. What we’re looking for is great listeners who can ask the right questions and bring their personal touch to each interaction, making connections and effortlessly understanding people’s needs.
Being able to make these connections is something we want to make sure you’re rewarded for, so we’ll give you all the training and opportunities you need to progress.
See below for roles within our Liverpool Contact Centre, or click here to explore similar opportunities you might be interested in.
If you’re looking for reasons to join our Sunderland contact centre, we have six of them. Find out what makes us great and apply for a role.
Our fantastic contact centres are just the place to launch your career, with plenty of opportunities and an innovative office that focuses on digital technology as well as offering training and the chance to develop your talents.
If you have a question about a role, a business area, or the application process itself, please refer to our helpdesk.
© Barclays 2020