Contact Centres

Our Gadbrook Park, Northwich Site

We have around 1,200 team members based in Northwich. We’re dedicated to bringing a customer-focused approach to every call and raising the bar in our own individual way.

We’re looking for people from all kinds of backgrounds to join us; people who can build relationships through empathy and get to the heart of the matter on a range of issues. It’s your approach and personality that matter most; the rest we can teach you. Our training is first-class and will equip you with everything you need for this role and for your future development.


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Digital Banking

Roles at Northwich

They’re all about customer service. But that isn’t to say every job here has that term in the title. For example, our Cash Management Executives are really Customer Service Advisors who are the first point of contact for clients. Our Business Relationship Managers focus on a portfolio of customers with small businesses, to help those grow.

Client Services Executives look after Business Banking clients, many of which are start-ups. And Onshore Specialists raise and manage incidents relating to our electronic banking products, providing excellent service every time. A few roles largely have internal customers, but service is still central to what they do.

Why not take a closer look to see what would suit you?

Featured Stories

The day in the life of an Essential Banker…
By Barclays

Essential Bankers help customers with their everyday banking needs in Barclays branches. Alfie, Larisa and Laura, who all joined Barclays in 2017, share their experiences and explain their favourite aspects of the role. Alfie: The best aspect of the role is being able to help customers. It makes me feel really good when I can […]

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How does it feel to make a customer’s day as an Essential Banker?
By Barclays

Essential Bankers in Barclays branches help customers with everyday banking needs and sort out any problems. Here, Essential Bankers Alfie, Larisa and Laura tell us about the memorable moments when they’ve gone out of their way to help customers. Alfie: An elderly customer came in one day and he was very worried because he’d lost his card […]

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